60 Day Money Back Guarantee

We want you to be happy with everything that you buy from us which is why we offer our money back guarantee.

FAQ

Q: How can I track my order?
A: To track your order please email us at sales@ernestonealoevera.co.uk  and we will supply you your tracking number.

Q: My order has been returned to the sender. Will I have to pay to have it posted back out?
A: Royal Mail Will Leave a “While you were out” Card for you to collect from your local delivery office. Should you be unable to collect the package your order will be returned to us and we will charge  for the redelivery

Q: When will you take payment?
A: Payment will be taken securedly straight away

Q: How long will my delivery take?
A: We aim to have your order with you within a maximum of seven working days from the date of order.

Q: Can I specify a day for delivery?
A: Unfortunately we cannot specify an exact delivery date

Q What if i am not satisfied with the products delivered?
A We offer a 60 day money back satisfaction guaranteed .Infact just return the product with the receipt and your money will be refunded.

Q Can i pay by debit or credit card on line?
A Yes we accept all types of  debit/credit cards payments through  a secured payment facility.

Q Why do i need a customer account?
A lf you want to order products you will need to create an account with your own email and password, and also your customer details are stored for you securely saving you time to re-register. And from your account you can check the progress of your order or re-order if you need to, and your account details will not be used for any other purpose.

Q If i pay on line is my debit or credit card processed securely?
A Yes it is. All forms of debit and credit cards are processed for us by PayPal/Google Checkout using their secured servers. Once the card payment is accepted we receive notification of the transaction from them  through email we dont see the card details used, neither is it stored for us. Certainly, your transaction is processed in a secure manner in line with the standards of web security.

Q Am i likely to receive spam from you?
A We can only send emails that are directly related to the transaction and we therefore dont pass any customer details on to third parties.

Q My Items Have Not Arrived Yet.?

A Simply contact us as we retain proof of postage on all our products.

Q Are my personal details secured?
A Yes they are.Your password and email address are encrypted and you will have to use it  to place orders or change details. etc.

Q Can I cancel my order?
A We hope you dont wish to, but if you eventually do, you can do it within 14 days of placing the order.

Q  Why should i use Google Checkout as payment method?

A  With Google checkout you can also purchase items quickly and efficiently  from Ernestone Aloe Vera.CO.UK.

IF you have used Google Checkout before, all you need do is to provide your checkout username and password to buy from us.

Q What of if am using Google Checkout for the first time?

A  You only need to fill out a single page information to make your first purchase by creating a username and password.

Q Do i have to re-create another username and password when i want to re-order products again?

A  No, with the username and password you had when  you registered an account with us you can use it to re-order products again online.

Q Why is my credit/debit card declined?

A The reason is that either the billing address does not match the credit/debit card payment details or there is insufficient funds available to purchase the items online.

Q I can't see the product i want on your website?

A Please contact us and we'll do our best to help.

Q: it's asking for an issue number but l don't have one.

A: This is only applicable for Maestro/Solo/Switch Cards.

Q: it's asking for a security code. Where can l find this?

A: The Card Security Code is the last three digits on the signature strip on the reverse of the card.

Q: How many items can l order?

A: There is no limit! You are free to purchase as many items as you please online.

Q: Are my credit or debit card transactions secured?

A:Your credit or debit card transactions are secured at Ernestone Aloe Vera. Every order we receive is checked against fraud as well as authentication processes before we complete it.

We utilise Secure Sockets Layer (SSL) technology to encrypt your name, address and credit card information. This technology ensures the information that passes from your computer to our payment processor (PayPal)/Google Checkout cannot be deciphered or read in the unlikely event of someone intercepting it.

When you enter the checkout phase of your purchase you will notice a locked padlock symbol at the bottom right of your browser and the "http://" part of our address will change to "https://". The "s" in "https://" stands for "secure".

All major credit and debit cards are accepted at Ernestone Aloe Vera..

Q: Can i pay over the phone?

A: Yes If you would prefer to pay over the phone with your credit or debit card...no problem! Just phone your order through to us and we will process it that way.

Q: I would like to pay online with my credit/debit card

A: Once you have added your chosen item(s) to your shopping basket and selected the appropriate delivery charge, simply click on the CHECKOUT button, you will then be able to input your card details securely online.

Q: I would like to pay via my paypal account

A: Once you have added your chosen item(s) to your shopping basket and selected the appropriate delivery charge, simply click on the CHECKOUT WITH PAYPAL button, you will then be transfered to the paypal website for you to make your payment.

Q: I would like to pay via Google checkout

A: Just select the Google checkout image at the checkout

Q: is your website safe to use?

A: Card transaction are completely safe, all payment are made via a encrypted 128bit SSL secure server. when making your payment look for the padlock logo at the top of your web browser window.

Q: I placed an order but have not recieved an email notification about my order

A: When you placed your order you would have been asked to enter an email address, if you left this blank or filled it out incorrectly, we will be unable to send email responses to you.

When you purchased items online with Google Checkout you can easily track all your orders in one place and shop with confidence knowing fully well that Google thus protects you from unauthorised purchases/orders.

CHECKOUT PROBLEMS?

IF you are experiencing difficulty in paying for orders online please email us your order details to info@ernestonealoevera.co.uk and we will send you a PayPal/Google Checkout invoice by email which can be paid in the usual way and once we have received payment for the order, a confirmation email will be sent to your email address.

Q: Why should I buy from you?

1: 1st we only sell quality products, that we would use for our health and beauty needs.
2: All our products are competitively priced
3:  After payment has been received. we will dispatch  the items ordered immediately.